Date & Time:

Event Description:

Speakers: Allison Lacoursiere, Kirk Behrendt and Debra Nash

A great patient experience—from that first contact to new patient paperwork and post appointment follow-up— is essential to attracting and retaining patients ideal for your practice. It all starts with finding new patients, so we begin with a discussion about best practices for using social media to attract and retain patients. Discussion then moves to creating a seamless process across all patient touchpoints. The importance of leadership, verbal skills and efficient patient handoff will be emphasized. Once a patient, always a patient? Not necessarily, so the discussion concludes with a look at making analytics your friend—using them to identify opportunities, measure expectations, and gauge the effectiveness of your patient connections.

Upon completion of this session, attendees should be able to:

• Understand how to utilize social media to attract and retain patients.
• Use analytics to identify opportunities, measure effectiveness against expectations, and develop a process for improvement.

CE: 2
Reservations required.  Please email info@txdentalstudyclub.com for information.